Terms and Conditions
1. General provisions
These complaint rules regulate the rights and obligations between the seller, on the one hand, and the buyers, on the other.
All legal relations between the seller and the buyer are governed by the laws of the Czech Republic. These Complaints Rules specify the rights and obligations for buyers who act in relations with the seller as buying consumers (hereinafter referred to as "consumer" or "buyer"), where the buying consumer is defined in § 419 of Act No. 89/2012 Coll., The Civil Code. When resolving a consumer complaint, the procedure is in accordance with these Complaints Rules, Act No. 89/2012 Coll., The Civil Code and Act No. 634/1992 Coll., On Consumer Protection and related legal regulations.
Each product purchased from the seller is accompanied by proof of purchase of goods (product), usually a tax document in the form of an invoice, which will contain information about the date of sale, what product it was and at what price the product was sold, along with identification business name, its identification number of the person, unless a special legal regulation stipulates otherwise, as well as the place of destination and date of delivery. This proof of purchase also serves as a delivery note. A warranty card is usually attached to goods of a technical nature. The warranty applies to goods that were purchased from the seller and whose claim was made during the warranty period.
2. Familiarization with and consent to the complaint procedure
The seller will acquaint the buyer with these complaint rules in a suitable manner and will hand it over to him in text form at the request of the buyer. By accepting the goods, the buyer confirms his agreement with these complaint rules.
3. Consumer claims
The seller is responsible to the buyer for that
a) delivers the goods in the ordered type, composition, quality and quantity
b) delivers the goods undamaged, the carrier is responsible for damage to the package during transport and the buyer asserts his claims directly against the carrier when taking over the goods
c) the goods will be free of defects upon receipt (responsibility for quality upon receipt)
d) the goods will be fit for normal use for a certain period (quality guarantee)
4. Quality upon acceptance (conflict with the purchase contract)
The seller is responsible to the buyer for handing over the goods according to the contract and without defects, ie in accordance with the provisions of § 2161 of the Civil Code (also defined in more detail in Article 9.2 of the Seller's terms and conditions).
If the consumer discovers any discrepancy between the ordered and the actually delivered goods (in type, quantity, quality, color design), he is obliged to immediately notify the seller of such discrepancy (recommended within 48 hours).
The buyer has the right to have the goods delivered without defects, ie to have the goods delivered in accordance with the concluded purchase contract. If the goods are not delivered within a reasonable period of time, the buyer is entitled to withdraw from the contract.
5. Delivery of damaged goods
The seller delivers the goods undamaged, ie at the time of packaging the goods are undamaged, ie they are not cracked or deformed or otherwise damaged. If the goods are deformed or cracked or otherwise damaged, they occur due to careless handling by the carrier, although the damage may not be visible on the package. The carrier is insured against this damage.
The buyer is obliged to check the shipment if it is not visibly damaged or damaged. The buyer is entitled to refuse to accept the goods from the carrier, which is obviously damaged or is clearly damaged in a significant way the transport packaging, which raises a reasonable presumption that the goods inside are damaged (also applies to cases where it is clear on the packaging that it was exposed to adverse effects weather or water). A report with the post office or courier service must be written about the reasons for refusing to accept the goods
If the buyer finds that the goods are damaged (cracked, deformed or otherwise destroyed) or that the package is visibly damaged, he is obliged to file this defect with the carrier within 48 hours according to the conditions specified by the carrier and inform the seller.
If the buyer takes over the goods even though the packaging is damaged, the seller is not liable for defects in the goods that occurred when the transport packaging was broken.
The buyer has the right to deliver new goods without defects, unless this is unreasonable due to the nature of the thing. If the defect concerns only a part of the item, the buyer can only request the replacement of the part; if this is not possible, he may withdraw from the contract and demand a refund of the purchase price in full. However, if it is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the buyer has the right to free removal of the defect.
If the buyer does not withdraw from the contract or if he does not exercise the right to deliver new goods without defects, to replace its components or to repair, he may demand a reasonable discount from the purchase price. The buyer is entitled to a reasonable discount even if the seller cannot deliver new goods without defects, replace its part or repair the goods, as well as if the seller does not arrange a remedy within a reasonable time or if arranging a remedy would cause significant difficulties for the consumer.
If the defect becomes apparent within six months of receipt, the item is deemed to have been defective at the time of receipt.
6. Responsibility for quality upon acceptance
The seller responds that the goods are free of defects upon receipt. If the defect becomes apparent within six months of receipt, the item is deemed to have been defective at the time of receipt.
7. Quality guarantee
The seller agrees that the goods will be suitable for use for the usual purpose for a period of 24 months from their purchase or that they will retain their usual properties.
The warranty period for a usable item and for a perishable item is marked on the item sold, on its packaging, in the instructions attached to the item. After this period, the quality guarantee expires.
8. Procedure for claiming a defect and settling a complaint
The buyer shall apply the responsibility for quality upon acceptance and the guarantee for quality in person at the seller's premises or deliver the goods to the address of this establishment, or the establishment from which the goods were dispatched. In the complaint, the buyer shall state what defect occurs in the goods or how it manifests itself and which right he has chosen from the defective performance. The buyer is not entitled to change the once chosen method of handling the complaint without the consent of the seller, except in a situation where the chosen method of solution cannot be implemented at all or in time. In the event of a material breach of contract, the buyer may choose from the right to deliver a new item, repair, a reasonable discount or to withdraw from the contract. The buyer has the right to deliver a new perfect item, replace a part, discount on the price or withdrawal from the contract, regardless of the nature of the defect, if he cannot use the item properly due to recurrence of the defect after repair or due to a larger number of defects. The buyer is not entitled to file a claim for a defect that has been alleged in the past, if a reasonable discount on the purchase price was provided for it.
In the case of complaints, it is possible to communicate with the seller on the telephone number +420 739515101 or at the email address: info@rapid-lash.cz.
When claiming a product defect, the seller is entitled to require the consumer to prove that the buyer bought the goods from the seller, for example, by submitting proof of purchase or warranty card, if it was issued for the goods or otherwise.
The seller is not liable for defects if:
- there is a defect in the goods at the time of receipt and a discount on the purchase price has been agreed for such a defect,
- wear and tear of the item caused by its normal use, or in cases where the defect was caused by the buyer due to improper use, storage, maintenance, intervention of the buyer or mechanical damage,
- if it follows from the nature of the thing (normal life of the thing, etc.),
- for items used for defects corresponding to the degree of wear that the item had when taken over.
In accordance with the provisions of § 19 of the Consumer Protection Act, the seller decides on the complaint immediately (when sending the goods back to the seller's address without undue delay after receiving the goods together with the complaint), in more complex cases within three working days. The time required for a professional assessment of the defect is not included in this period. The Seller shall issue a written confirmation to the Buyer, stating the date and place of the complaint, the characteristics of the alleged defect, the Buyer's required method of handling the complaint and the manner in which the Buyer will be informed of its settlement. In the event that the complaint is not made in person and the goods are sent to the seller, the seller will send such a confirmation to the buyer electronically on request.
Complaints, including the elimination of defects, must be settled without undue delay, no later than 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. The expiration of this period in vain is considered a material breach of contract.
The seller is obliged to confirm the method of handling the complaint and its duration in writing to the buyer (the seller will hand over the complaint protocol to the buyer), or to inform the buyer in writing of the reasons for rejecting the complaint.
9. Deadline for exercising rights from defective performance
The buyer is entitled to exercise the right, from a defect that occurs during the useful life of the goods, but no later than 24 months from receipt of the goods. In the case of second-hand goods, this period may be reduced to 12 months, such reduction being indicated in the sales document. After the expiration of the period, the right of defects cannot be exercised against the seller, unless the contracting parties have agreed otherwise or the goods have been guaranteed beyond the specified period.
The buyer shall exercise his rights arising from defective performance without undue delay after finding out that there is a defect in the goods. The seller is not responsible for increasing the extent of damage if the buyer uses the goods, although he knows about the defect. If the buyer legitimately claims the defect against the seller, the period for exercising the rights from the defective performance does not run for the period during which the goods are under repair and the buyer cannot use them.
The buyer acknowledges that in the event of an exchange of goods as part of the settlement of a complaint, there is no new deadline for exercising the rights arising from defective performance. The period ends 24 months from receipt after purchase of the claimed goods.
The period for exercising the rights from defects cannot be considered as determining the service life of the goods, it differs with regard to the properties of the product, its maintenance and the correctness and intensity of use.
10. Costs of complaints, final provisions
If the complaint is recognized as justified, the buyer has the right to reimbursement of purposefully incurred costs associated with the exercise of his right.
In the event that the seller rejects the complaint as unjustified, the buyer, or in agreement with the seller both parties, may turn to a forensic expert in the field and request the processing of an independent expert assessment of the defect.
This complaint procedure takes effect on 01.09.2021.
Business conditions - for contractual relations with consumers
I. General provisions
1.1 These terms and conditions of the company regulate the mutual rights and obligations arising between the seller and the buyer, in connection with or on the basis of a purchase contract between the seller and the buyer, concluded through an online store. The internet shop is operated by the seller at the web address www.rapid-lash.cz. The seller is Petra Bergeron, IČO 76223353, with its registered office at Albrechtice nad Vltavou, 398 16 (hereinafter referred to as the "seller").
A buyer is a natural person who, in concluding and performing a contract, does not act in the course of his business or other entrepreneurial activity, buys products for a purpose other than doing business with these products (hereinafter "buyer" or "consumer").
These terms and conditions shall apply mutatis mutandis to cases where the buyer is not a consumer. In such a case, however, the provisions relating only to the consumer shall not apply.
1.2 The provisions of the terms and conditions are an integral part of the purchase contract.
1.3 All legal relations between the seller and the buyer, or issues not regulated by these terms and conditions are governed by the laws of the Czech Republic, especially the Civil Code (Act No. 89/2012 Coll.), As amended and other relevant legislation, and take precedence over concluded international agreements and in the case of a retroactive reference to an international agreement in the Czech legal system, this reference shall not apply.
1.4 Pre-contractual notice
The seller states that
a) the costs of means of distance communication (internet connection, telephone charges) do not differ from the basic rates and are not charged by any charge on the part of the seller
b) requires payment of the purchase price before taking over the goods,
c) does not conclude contracts the subject of which is repeated performance,
d) does not conclude contracts for an indefinite period,
e) the buyer is not entitled to withdraw from the contract if it is the subject of perishable goods or whose service life is limited in time,
(f) the buyer is entitled to withdraw from the contract if he has purchased non-perishable goods within fourteen days of running, in the case of a purchase contract, from the date of receipt of the goods and in the case of a contract having several types of goods or delivery of several parts, from the date of receipt of the last delivery of goods; withdrawal must be sent to the address of the seller's registered office and may use the withdrawal form from this link at this link, the right of withdrawal is defined in this instruction
g) the consumer cannot further withdraw from the contract,
- the supply of goods or services the price of which depends on fluctuations in the financial market independently of the will of the seller and which may occur during the withdrawal period;
- the supply of goods which have been adapted to the wishes of the consumer or to his person;
- on the delivery of goods which, after delivery, have been irretrievably mixed with other goods;
- repair or maintenance carried out at a place designated by the consumer at his request; however, this does not apply in the case of subsequent repairs other than those requested or the supply of spare parts other than those requested;
- the delivery of goods in a closed package which the consumer has removed from the package and for hygienic reasons cannot be returned;
(h) in the event of withdrawal, the consumer shall bear the cost of returning the goods and, in the case of a distance contract, the cost of returning the goods if the goods cannot, by their nature, be returned by ordinary post;
(i) the consumer is obliged to pay a proportion of the price in the event of withdrawal from the contract, the subject of which is the provision of services and the performance of which has already begun
j) in the event that the consumer has a complaint, he can file it directly with the seller at the email address info@rapid-lash.cz, or you can lodge a complaint with the supervisory or state supervisor.
II. Ordering goods, concluding a purchase contract
2.1 These terms and conditions affect cases where a purchase contract is concluded through an online store and, as appropriate, cases where the contract is concluded directly at the seller's premises. In the case of concluding a contract directly at the seller's premises, the consumer's rights in particular when concluding a contract by means of distance communication shall not apply.
2.2 The website of the store contains all information about the goods, including the prices of individual products. Prices of goods are listed including VAT and all related fees. The prices of the goods remain valid as long as they are displayed on the store's website. This provision does not limit the possibility of the seller to conclude a purchase contract under individually agreed conditions. The store's website also contains information on the costs associated with packaging and delivery of goods.
2.3 All product presentations placed on the store's website are of an informative nature, the provisions of § 1732 para. 2 of the Civil Code shall not apply. The contract between the seller and the buyer arises only by delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by e-mail.
2.4 Before sending the order, the buyer is allowed to check and change the data he has entered in the order, even with regard to the buyer's ability to detect and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking on the "Order" button on the checkout page.
2.5 The Buyer is obliged to provide the Seller with the necessary data in the order necessary for the successful fulfillment of the order (ie determination of the method of delivery, delivery address, invoicing data, etc.). The data listed in the order they are deemed correct by the seller. The seller is always entitled, depending on the nature of the order (quantity of goods, price, estimated shipping costs, etc.) to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).
2.6 If the Buyer is in arrears with the payment of any obligation to the Seller and subsequently places an order with the Seller, the Seller is entitled to accept this order only at the time of full payment of all obligations of the Buyer to the Seller after the due date. The moment of full payment means the day of crediting the amount due to the seller's bank account or the day of payment of the amount due in cash.
2.7 By placing an order, the buyer confirms that he has read these terms and conditions, as well as the Complaints Procedure, and that he agrees with them. The order is a draft purchase agreement. The purchase contract is concluded at the time of confirmation of the order by the seller in accordance with paragraph 2.3 of this article. Order confirmation can be done mainly by email. The buyer is bound by the business conditions from the moment of concluding the contract.
2.8. The buyer agrees to the use of means of distance communication when concluding the contract. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself, and these costs do not differ from the basic rate.
III. Prices and validity of the offer
3.1 The price of the sold goods is determined by the seller in the price list. The price stated in the price list at the time of concluding the purchase contract applies as the price when concluding the purchase contract between the seller and the buyer.
3.2 Prices in the online store are displayed in the list of goods or on the detail of the goods card. The price per unit of measurement is given here for consumers as the retail price (including VAT).
3.3 All prices, including promotional prices, are valid until stocks are canceled or sold out. If the goods have already been ordered (or a purchase contract has been concluded), the price of the goods for which it was ordered applies, regardless of later changes.
IV. Payment Terms
4.1 The buyer is obliged to pay the purchase price for the goods in the manner permitted by the electronic order, in particular by cash payment, cash on delivery or non-cash transfer before taking over the goods.
4.2 In the case of payment in cash upon personal collection or payment on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable before taking over the goods. The purchase price is considered paid at the time of crediting the seller's account. The buyer is obliged to pay the purchase price with the variable payment symbol.
V. Reservation of ownership, transfer of risk of damage to goods
5.1 Ownership of the delivered goods passes from the seller to the buyer upon full payment of the purchase price.
5.2 The risk of damage to the goods passes to the buyer at the time of receipt of the goods or receipt from the carrier. This does not affect the consumer's right to invoke the conflict with the purchase contract according to these terms and conditions.
5.3 The risk of damage to the goods also passes to the buyer at the time when the goods were to be taken over by the buyer, in the event that the buyer is in delay with the receipt of the goods.
VI. Delivery of goods, delivery times
6.1 After receiving the order via the online store, the seller will send an automatic confirmation of this order to the buyer's email address. The ordered goods, if available, are dispatched no later than two working days from the confirmation of the order.
6.2 The seller does not guarantee the immediate availability of all items of goods. If it is not possible to deliver the goods according to the buyer's order within the specified period, or if the goods are not in stock, the seller will notify the buyer by the second working day after receiving the order together with the proposed delivery date or solution. The buyer then informs the seller whether he agrees with the new delivery date, the proposed solution or whether he cancels the order. In the event that the new delivery date is not explicitly accepted by the buyer within 10 days of its notification by the buyer, the seller may withdraw from the contract, without penalties for both parties.
6.3 If the buyer requests a later delivery date than the one specified by the seller for the offered goods, the consumer is obliged to state this in the order. If the buyer requests a later delivery day than the one announced by the seller when confirming the order, the buyer is obliged to immediately notify the seller no later than the next working day after receiving the order confirmation or receiving the delivery date set by the seller. In the event that the buyer does not do so, he is liable for damage caused to the seller associated with any non-acceptance or non-delivery of goods within the specified or agreed delivery date. The delivery date required by the buyer is binding for both parties at the time of confirmation of this date by the seller.
6.4 The seller is not liable to the buyer for damage caused by delays in delivery of goods, which occurred on the part of the carrier.
VII. Method and place of delivery
7.1 The method of delivery of goods depends on the choice of the buyer, when the buyer states the method of delivery of goods in the order.
7.2 When picking up the goods in person, the buyer is informed by email as soon as the ordered goods are ready for collection, as well as the time when he can take over the goods. The collection point selected by the buyer in the order is binding and cannot be changed.
7.3 If the buyer in the order chooses the delivery of goods through the carrier, the goods are delivered to the buyer at the time of its delivery to this carrier for transport. Goods delivered via a carrier are sent cash on delivery or by ordinary consignment (if paid in advance), or by delivery by the seller's sales representative.
7.4 The goods are always delivered to the address specified by the buyer in the order (place of delivery).
VIII. Transport - Price of postage
8.1 In the case of delivery of goods by the carrier, the goods will be sent through the carrier, which is selected by the buyer in the electronic order. At the moment of sending the goods, the buyer is informed by email about the sending, including the delivery number of the shipment. The cost of transporting the goods is paid by the buyer according to the prices stated by the seller.
8.2 The delivery price is payable together with the payment of the purchase price for the goods, unless otherwise agreed.
8.3 The buyer is obliged to take over the ordered goods. In the event of refusal to take over the goods for reasons other than those stipulated by law, the seller is entitled to demand compensation from the buyer for the damage caused to the seller by this action.
8.4 In the event that the buyer does not pick up during personal collection according to Article VII. paragraph 7.2 of these terms and conditions of the ordered goods at the agreed collection point at the agreed or additional date, the seller may withdraw from the contract, the second day after the expiration of the additional date for receipt of goods. The seller is entitled to unilaterally set an additional date for taking over the goods after the expiry of the agreed collection date.
8.5 The buyer is obliged to inspect the shipment of goods upon receipt. In the event that the package is visibly damaged, the buyer is obliged to complain about this defect directly to the carrier. The buyer is obliged, as soon as possible after receipt of the shipment, but no later than 48 hours after receipt, to inspect the goods and report any deficiencies to the seller no later than 48 hours after receipt of the goods.
8.6 The seller is responsible to the consumer for the fact that the goods are in accordance with the purchase contract at the time of receipt, in particular that they are free of defects, in the sense of the provisions of § 2161 et seq. Of the Civil Code. In the event of a conflict between the delivered goods and the purchase contract, the buyer has claims against the seller in the sense of § 2165 et seq. Of the Civil Code. These claims must be asserted by the consumer in accordance with the Seller's Complaints Procedure.
8.7 In the event that the buyer does not properly take over the sent goods, he is obliged to compensate the damage caused to the seller.
IX. Defective performance rights
9.1 The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).
9.2 The seller is responsible to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time when the buyer took over the goods:
(a) the goods have the characteristics agreed upon by the parties and, in the absence of an agreement, have the characteristics described or expected by the seller or producer, having regard to the nature of the goods and the advertising made by them;
b) the goods are fit for the purpose stated by the seller for their use or for which goods of this type are usually used,
c) the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,
(d) the goods are in the appropriate quantity, measure or weight; and
e) the goods comply with the requirements of legal regulations.
9.3 The provisions set out in Article 10.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which a lower price has been agreed, to wear and tear caused by its normal use, to used goods for a defect corresponding to the degree of use or wear acceptance by the buyer, or if it follows from the nature of the goods.
9.4 If the defect becomes apparent within six months of receipt, the goods shall be deemed to have been defective at the time of receipt. The buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt.
9.5 Other rights and obligations of the parties related to the Seller's liability for defects, as well as the manner of claiming defects in the Seller are regulated in detail by the Seller's complaint procedure.
X. Withdrawal from the contract
Withdrawal from the contract by the buyer
10.1 In accordance with the provisions of § 1829 par. 1 of the Civil Code, the buyer has the right to withdraw from the purchase contract within fourteen (14) days of receipt of the goods. this period from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the above period. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which forms an annex to the terms and conditions. Withdrawal from the purchase contract may be sent by the buyer to the address of the seller's premises.
10.2 The Buyer acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods, which was modified according to the wishes of the buyer or for him, from the purchase contract for the delivery of perishable goods, as well as goods which have been irretrievably mixed with other goods after delivery, from the purchase contract for the supply of goods in a closed package, which the consumer has removed from the package and for hygienic reasons it is not possible to return.
10.3 In the event of withdrawal from the purchase contract pursuant to this article of the terms and conditions, the purchase contract is canceled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of goods to the seller in accordance with the provisions of § 1820 paragraph 1 letter g) of the Civil Code, even in the case where the goods cannot be returned by ordinary mail by their nature.
10.4 In the event of withdrawal from the contract under this article of the terms and conditions, the seller will return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same way as the seller received from the buyer. The seller is also entitled to return the performance provided by the buyer when returning the goods to the buyer or otherwise, if the buyer agrees and the buyer does not incur additional costs. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that he sent the goods to the seller. If, in the event of withdrawal from the contract, the buyer returns the incomplete, damaged or visibly worn goods, it will be stored by the seller at the collection point at the expense of the buyer. The buyer will be notified of this procedure in writing, by email or telephone so that he can take back the goods or another procedure can be agreed.
10.5 The right to compensation for damage to the goods and the right to reimbursement of costs incurred by the seller in connection with the return of goods, the seller is entitled to unilaterally set off against the buyer's right to a refund of the purchase price.
10.6 If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the untying condition that if the buyer withdraws from the purchase contract, the gift contract for such a gift ceases to be effective and the buyer is obliged to return and the gift provided.
Withdrawal from the contract by the seller
10.7 Except in cases of withdrawal from the contract specifically set out in these terms and conditions, the seller has the right to withdraw from the contract if, after confirming the order, he credibly discovers facts giving rise to reasonable concerns that , or the goods available to the seller will begin to show defects and failures not caused by the seller, when the seller will not be able to ensure the delivery of goods in at least normal quality.
10.8 The seller is entitled to withdraw from the contract due to repeated failure to provide the buyer's cooperation in the delivery of goods, which in this case does not affect the seller's right to compensation.
10.9 The Seller is also entitled to withdraw from the contract as a result of force majeure, which will make it disproportionately difficult or even impossible for him to perform the contract properly.
10.10 The seller is obliged to immediately inform the buyer about the withdrawal from the contract.
XI. Cancellation of an order made by means of distance communication
11.1 The buyer has the right to cancel the order without any penalties until the moment of packing the shipment. The buyer is obliged to notify the seller of the cancellation of the order either by email or by phone. If the customer cancels the order before packing or shipping, no cancellation fee will be charged. If the order has already been processed and the goods have been shipped, the order can no longer be canceled and the customer is obliged to take over the shipment.
11.2 The Buyer is also entitled to cancel the order of goods in the above-mentioned manner, which has been specially ordered or modified for the customer. In such a case, however, the seller is entitled to charge a cancellation fee of 50% of the selling price of the goods.
XII. Protection of personal data
12.1 The protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., On the protection of personal data, as amended.
12.2 The Buyer agrees to the processing of personal data by the Seller or a third party authorized as a processor for the Seller, namely the following personal data: name and surname, residential address, identification number, tax identification number, e-mail address and telephone number. (hereinafter collectively referred to as "personal data").
12.3 Personal data will be processed for the purpose of exercising the rights and obligations under the purchase contract and for the purpose of sending information and commercial communications to the buyer. Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
12.4 The Buyer acknowledges that he is obliged to state his personal data correctly and truthfully and that he is obliged to inform the Seller without undue delay of any change in his personal data. The buyer confirms that the personal data provided is accurate and that he has been informed that this is a voluntary provision of personal data.
12.5 The buyer agrees to the storage of cookies on his computer.
XIII. Other rights and obligations of the contracting parties
13.1 Any use of photographs, names, texts for products and other information about the goods requires the prior written consent of the seller.
13.2 Complaints and comments are handled by the seller in accordance with applicable law, where complaints and comments can be made by the buyer in any of the seller's stores, at the telephone number +420739515101 or at the email address: info@rapid-lash.cz.
13.3 The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: https://www.coi.cz, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform, available at https://ec.europa.eu/consumers/odr, can be used to resolve disputes between the seller and the buyer under the purchase agreement.
13.4 European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Internet address: https://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Online Consumer Dispute Resolution Regulation).
13.5 The seller is entitled to sell goods on the basis of a trade license. Trade licensing is carried out within the scope of its competence by the relevant trade licensing office. The Office for Personal Data Protection supervises the area of personal data protection. To a limited extent, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., On Consumer Protection, as amended.
13.6 The Buyer hereby assumes the risk of a change of circumstances in the sense of § 1765 para. 2 of the Civil Code.
13.7 The exact procedure for complaints and the procedure for handling them is regulated by the Complaints Procedure, which is an integral part of the purchase contract that the seller concludes with the buyer. By placing an order, the buyer confirms that he has read the Complaints Procedure and that he agrees with it.
XIV. Final arrangements
14.1 The valid business conditions are available on the seller's website and each buyer is notified of these when purchasing goods and is obliged to become acquainted with them. The seller is entitled to supplement or change the business conditions in connection with a change in applicable law and in connection with a change in the market of goods offered by the seller. The ineffectiveness of individual provisions of the terms and conditions does not affect the effectiveness of the remaining provisions. An ineffective provision is replaced by a valid provision, the meaning of which is closest to the invalid provision.
14.2 After delivery to the seller, the buyer's order is archived as a concluded contract for the purpose of its fulfillment and further records.
14.3 In the case of delivery of documents between the participants, the delivery address is considered to be the registered office of the seller and the address of the buyer specified in the order. It can also be delivered between the parties to the electronic address of the buyer or seller.
14.4 These terms and conditions come into force and effect on 01.09.2021